How do I give feedback?

We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.

Will I get the same cleaning every time if I book a regular cleaning?

Sure, you will get the same team every time. Unless someone is unwell or enjoyed a well deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.

Are My Clean Maid cleaners well-looked after?

Yes, we are a close knit team here at My Clean Maid and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.

Can you provide a replacement cleaner if my cleaner goes on holiday?

Yes, we will. Your cleaner will need to take a well deserved holiday from time to time and when they do we will send another reliable cleaner around to complete your clean to the usual My Clean Maid standard.

How do I become a trusted cleaner?

Simple, just click here to fill out our personalized application form. If you are having any trouble applying please email us at support@cleanmaid.com telling us a bit about your cleaning experience, and we’ll help you apply.

What is your recruiting process?

We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for My Clean Maid all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.

Do you offer discounts for regular customers?

Yes we do. If you book a regular clean with My Clean Maids you can get:

10% discount for a monthly clean
15% discount for fortnightly clean
20% discount for a regular weekly clean

How do I make a booking?

All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.